For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. If you booked direct with us and chose to get a travel voucher because of Covid-19 travel restrictions, you can rebook by hitting the chat button right here, or by logging intoMy Booking. The chief executive, Shai Weiss, said all refunds would be completed by the end of October, but not ours, seemingly. Find out more Earlier flexible booking policies Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. This page will tell you everything you need to know about your options if your flight has been changed or cancelled. If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. Terms and conditions | In the UK, Project Screentake the stress out of finding which tests you need for travel. If you dont use the full value of your additional credit, it will be lost and will not be retained as a credit for future use. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. You'll just need to use your ticket by 31st December 2023. Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. Bookings made by credit card or debit card no longer incur a fee. Post your sample using the included pre-paid return envelope. (iii)has proved to us that he/she is entitled to the refund. Covid-19 Help Hub | Virgin Atlantic Holidays Please dont worry if it takes a few days to get back to you, just keep your booking reference safe. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. Register for your appointment with Collinson. Canadian tariffs. The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. If you require a letter please email [email protected], with the following details: We will then send the letter to you as soon as we can. Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email.
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