You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. Something went wrong, please try again later. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. What exactly does this mean? If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. The little-known EU law that gives you a free 6-year warranty - the If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . This means that we may include adverts from us and third parties based on our knowledge of you. Other EU nations may vary. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. I am in Italy -- how do I contact repairs under the international warranty? Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. Thank you, your feedback has been submitted. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). Did you ask this of the technician? i purchased a Macbook Pro 16 in the US in January 2020. JavaScript is disabled. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. It's a lemon law. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. Your feedback will help us give millions of people the information they need. Performance is still ok. Keith Doherty3. Take 3 minutes to tell us if you found what you needed on our website. Apple contact details are available here. Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. People saying that the seller is liable are wrong. Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Looks like no ones replied in a while. Read more about consumer protection from unfair trading. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Apple disclaims any and all liability for the acts, As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). You cant do this if youve already made a claim. Are your electronic goods really automatically covered by a free, six-year warranty?
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