Incident Management Policy (PD2020_047) requirements started on 14 December 2020. The CEC has consulted with radiation experts. Play your part in protecting the health and safety of the NSW Community. Internal review is a process that examines the decision made by the business unit. 1124 0 obj <>/Filter/FlateDecode/ID[<815ACF51AF70C4448E0659D6280B41AE><4A52CAA4E2D0DF488A49A8FE50D6EECB>]/Index[1096 98]/Info 1095 0 R/Length 138/Prev 334176/Root 1097 0 R/Size 1194/Type/XRef/W[1 3 1]>>stream PDF Complaint Management Guidelines - NSW Government Inquiries are usually made by telephone or email. the Commission, who can initiate an "own . 2 0 obj contact the NSW Ombudsman on 9286 1000 launch or toll free 1800 451 524 launch . `Z\o{D(`I2&(sm@e13,1#MtY[I(0;KS^.99I3hyq8J-g8qkPuP ;j(=1,N8w#M?4D"F$"BV]yVd[D~pA.OiFGc The complaint alleged that on 29 - 30 July 2021, while working at Nepean Private Hospital, Mrs Dizon: enable complaints and make it easy for customers to register a complaint or feedback, respond to complaints quickly and keep the customer informed, are objective and fair, and no customer is disadvantaged by lodging a complaint, ensure confidentiality where this is practical and appropriate. There were more than 250 resolutions conducted in 2021-22. Complaints Management Policy Guide for the Complainant Version 2 - Updated 7 May 2018 . BZ*X`]dJ%_(YJV'A|Q^ : l$;=pMf$s[$]$EjKgL[4t]ZeS!"Ov:Hw nR0H Non-registered Health Practitioners 0yVeV)P BV@%8&oKX}K63mqCSxwk/Q:Q. If our staff member is unable to find a resolution, the customer can request a review of the issue and this review must be independent. PDF Compliance Management Framework - pathology.health.nsw.gov.au A complaint in the department can be: an expression of dissatisfaction made by a community member or consumer about any aspect of a service provided (or contracted) by the department, the behaviour or decisions of staff, or about practices, policies and procedures. From 14 December 2020, use this template if completing the RIB in ims+ is not practicable. Prevention and Management of Unacceptable Workplace Behaviours in NSW
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