dpd lost parcel investigation

DPD will want more time to "investigate" and then will put we come back with the same answer. February 21, 2022 in Currys/PCWorld/Dixons. You can accept all cookies or. My parcel was supposed to be delivered, but I was at work. I'd imagine PCS can't do anything until DPD completes their investigation as the PC will be insured, and if found lost or missing DPD will be liable for it. - Please contact the sender if you have not received your parcel within the estimated delivery date. Because of this I had laid my bins down in the driveway to prevent them flying into the neighbours, which leads me to my next point of the bin not even being mine. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Can I charge back this? I really don't have the time to research for another suitable budget phone as I've got a lot to do to prepare. In case your parcel was delivered to the wrong address, the courier company will try to recover it for you. Good companies make it right. The fact that I had paid five pounds for a Saturday delivery that had been failed three times now, and would apparently never be honored was still lost on the experts at DPD customer service HQ. I find these situations totally bizarre ! 2023 Lateshipment Inc. All Rights are Reserved. It all started on Wednesday 24 August. The initials don't belong to anyone in my household but have my surname. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Guess I'll see tomorrow, fingers crossed! Archived post. Select. And why dont you care?? The PC which cost two grand was due to arrive yesterday and showed as leaving the hinkley hub on its way to magherafelt which is in the north of Ireland at 00.24 on the 16th. They still didnt have any clue about the five pounds I had paid, but they were sticking to their story that I could get a Saturday delivery anyway. Those ARE correct details. The really annoying thing about this case is that DPD delivered a separate package from a different seller and have the same signature/initials for this (which we got fine). A used car? In this case, you will need to send an e-mail to the company with a description of your complaint and include details such as: With DPD, the complaint process has to be started within 7 (seven) days and needs to be submitted to the depot. Paolo didn't get back to me so I phoned DPD who said a ticket was opened but as yet they have no idea where the package is, it could turn up it may not turn up and basically don't contact us for updates to contact PcSpecialist. This does not necessarily imply they handed it to a wrong address. An absolute embarrassment. Five pounds debited to my account, and a delivery for the coming weekend scheduled. Nothing. Paolo didn't get back to me so I phoned DPD who said a ticket was opened but as yet they have no idea where the package is, it could turn up it may not turn up and basically don't contact us for updates to contact PcSpecialist. Sony TV faulty within a year, who is responsible. (d) In any event, any claim made by the Customer must be made within one year from the date of despatch. UK; Europe & International; DPD Pickup; Service - Latest; Air Transport Surcharge; Delivery . I have been fortunate enough for this to never happen before, especially on expensive products and was wondering if I should do anything else on my side or twiddle my thumbs and wait for DPD to "resolve" it? 10636682. If the PC is lost. It's important to note that only the contract holder can register a claim with us. I paid for PCS to deliver me a PC which they haven't, it has gone missing and the fact alone that it's missing and unaccounted for leaves me not to trust the product and entitled to a refund, hopefully anyway.

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