In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. I try to chat with people from AXS and they cant find mi transaction. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. In these cases, customer service will attempt to contact you, using the information we have on file. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. If the address cannot be corrected, the package will need to be returned. The extension will grant them an additional two business days to collect their package. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. If you need to change your name or email address, you will need to access your account on AXS.com. They asked for these documents to change a damn name. Can I change my shipping address after it's been shipped UPS? Why? After upgrading, members can use My Choice to manage these packages. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. This policy will apply regardless of how the error occurred. By clicking Next, you agree to the AXS.com Terms and Conditions.
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