universal containers wants to notify support manager

C. Simpler and easier to configure Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. Case Auto-Response Rules B. Salesforce Service-Cloud-Consultant today updated Which two solutions should a Consultant recommend to correct this problem? C. Create a custom report for Knowledge Articles that filters the results based on publication status Which two features should a Consultant recommend? Which feature should a consultant recommend implementing to meet this requirement? Get the latest business B. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue. Choose 2 answers Options: A. Configure a flow to assign the cases to the queue. A. A. To escalate a case to the support manager if it has been open for more than 72 hours. B. The original case CANNOT be closed until all RMAs and FSRs are closeD. Both Service Reps can chat with the customer, The chat transcripts and case are transferred, The Customer doesn't know they were transferred, Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection within Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers Universal Containers has implemented Service Cloud in its call center and wants to integrate it with its existing telephony system. All certification brands used on the website are owned by the respective brand owners. Branded site status during their lifecycle. A. B. improving KPIs, CK wants to know where to focus its efforts next. D. Cost per call, Universal Containers wants to provide its customers with more support options. This notifies contacts when a case comment has been modified or added to a case. Which two metrics should the Consultant recommend? Minimum password length. Developers can embed API calls and processes on web pages to automate call handling processes. A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. 1.Territory Management and Teams Universal Containers wants to implement a customer service site. Verify that users are assigned the Chat feature license. Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.

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